Important notice
Please check the goods immediately after receipt, preferably directly before the courier. If you have received a damaged product, you must also write a damage report with the courier and also report the situation to us within 12 hours of receiving the parcel. If the damage is not reported within 12 hours, the subsequent claim will be automatically rejected.
You can report the situation via chat, which can be found on the bottom right, or by email to info@fixshop.eu. Be sure to include photos in your message to help us resolve the situation faster. Once you have reported the damage, you will be contacted by the relevant department with information on how to proceed.
Submitting a claim via
Online claim
Easy to submit directly via the web (you must have a registered account with us)
All instructions for submitting a claim will be sent directly to your email
The status of the claim can be tracked online
Follow the steps below to submit your claim:
Create a claim online in your account. Instructions on how to do this can be found on our website How to make a claim
Prepare the goods for dispatch.
Please include:
The claim number, which will appear in the header after you send it, for example: claim #2400079
Without the claim number, the shipment cannot be identified and the claim cannot be processed
Warranty Card - If you are claiming refurbished equipment, a warranty card is required. Without it, the claim will not be accepted
Product
Ways to send your parcel to us
To our address by post or courier
iFix Ltd.
Námestie hraničiarov 6/A
851 03 Bratislava, Slovakia
Please do not send the parcel by cash on delivery, it will not be accepted by us.
Important information
If the product contains protective gluten, do not cut it.
Ask the carrier for a tracking number or proof of shipment when you submit your shipment. This confirmation is used to track the shipment and will also help in the event of delivery problems.
We will keep you informed of the current status of your claim by email notification, or if you are making an online claim you can track the status on our website.
Time limit for processing a complaint
Statutory time limit: 30 days
Our average time to process a claim: 10 working days (*may vary at certain times of the year)
If you have any questions, feel free to contact us via the chat located in the bottom right corner or through the contact form on our website.