Important notice
Check the goods immediately after receipt, preferably directly in front of the courier. If you have received a damaged product, you must also write a damage report with the courier and also report the situation to us within 12 hours of receiving the shipment. If the damage is not reported within 12 hours, the subsequent claim will be automatically rejected.
You can report the situation via the chat, which you can find at the bottom right or by email to info@fixshop.eu. Don't forget to attach photos to the message, which will help us resolve the situation faster. After you report the damage, the relevant department will contact you with information about the next steps.
Manual claim submission
Suitable for filing if you are claiming multiple products at once, it is processed via paper forms.
Please follow these steps:
Download and fill out the Claim Form, which can be found in the Claims section
Prepare your shipment
Please include the following with your shipment:
Completed claim form – Without the form, we cannot identify the shipment and process the claim. Please include all important information, such as the order number, the product being claimed, the reason for the claim, and the requested resolution method.
Warranty certificate – If you are claiming a refurbished device, the warranty certificate is mandatory. The claim will not be accepted without it.
Ways to send the package back to us:
To our address
iFix s.r.o.
Námestie hraničiarov 6/A
851 03 Bratislava
Slovak republic
Or you can send package via Packeta, depending on where you're shipping from. You can find a table with exact addresses in section Claims
Important information
If the product contains protective stickers, do not remove them.
When submitting the shipment, ask the carrier for a tracking number or shipping confirmation. This confirmation is used to track the shipment and will also help in case of problems with the delivery of the shipment.
We will inform you about the current status of the complaint by e-mail notification, in the case of an online complaint, you can track the status on our website.
Claim processing time
Statutory deadline: 30 days
Our average claim processing time: 10 business days (*may vary during certain seasons)
If you have any questions, feel free to contact us via the chat located in the bottom right corner of our website or through the contact form.