Suitable for multiple products at once, processed through paper forms.
Please follow the steps below:
1. Download and complete the Claim protocol
2. Prepare the shipment
Please include the following in the package:
The completed Claim protocol – Without the form, we will not be able to identify the package or process the complaint. Provide all relevant information, such as the order number, the item being complained about, the reason for the complaint, and the desired resolution.
Warranty card – If you are filing a complaint for a refurbished device, the warranty card is mandatory. Without it, the complaint will not be accepted.
The product in its original packaging. Do not send mechanically damaged items, as the complaint will not be recognized.
3. Send the product using one of the following options:
1. To our address
iFix s.r.o.
Námestie hraničiarov 6/A
851 03 Bratislava
Slovak republic
2. Or you can use Packeta, depending on where you're shipping from. See the table below.
If you are sending a package via Packeta, you must carefully wrap the goods and write our return code (readably and visibly) "Return code - 93133285" on the package. Attention, it is necessary to enter the code according to the country from which you are sending the package. You can find the return code in the table below. This will ensure that the package arrives safely at our claims department.
Important information
If the product contains protective stickers, do not remove them.
When submitting the package, ask the carrier for a tracking number or a shipping confirmation. In case the package is lost, we will be able to assist you more effectively.
We will notify you of the current status of your complaint via email notification.
Complaint processing time
Legal deadline: 30 days
Our average processing time: 5 to 10 business days
If the product is in stock, we will process the complaint faster.