If the purchased goods do not suit you for any reason, you have the option to return them within 14 days of receiving the shipment.
How to proceed with withdrawal from the contract
Please do not forget to enclose the completed withdrawal protocol with the shipment, which you can find in the section Return of goods within 14 days.
Without it, we will not be able to identify the shipment and process the withdrawal from the contract.
In the protocol, clearly state all necessary information:
order number
name of the goods you are returning (or its article number, as stated on the shipping note)
account number to which we should refund your payment.
If you cannot print the document, simply write the order number or variable symbol legibly on a clean piece of paper and include it in the shipment. Fill out the protocol electronically and send it to us at info@fixshop.eu.
Ways to send the package back to us:
To our address
iFix s.r.o.
Námestie hraničiarov 6/A
851 03 Bratislava
Slovak republic
Or you can send package via Packeta, depending on where you're shipping from. You can find a table with exact addresses in section Claims
Have you decided to return the goods? We ask you to:
Return the goods in their original and undamaged packaging
If the goods contain protective adhesives, do not remove them
Clean used goods (e.g. LCD display) of any adhesive residue before returning them
Fill in and attach the withdrawal protocol
When sending the shipment, request a tracking number or confirmation of shipment so that we can help you in the event of loss of the shipment
Term for processing withdrawals
We process all withdrawals from contracts chronologically, starting from the oldest. Processing begins after physical delivery to our address and usually takes 2-4 business days. We will inform you about the status of your withdrawal by e-mail notification and we will return the payment to the account that was filled in on the protocol within 5-7 business days.
If you did not fill in the account number, please contact us.
If you have any questions, feel free to contact us via the chat located in the bottom right corner of our website or through the contact form.