Refund Policy
Is the same defect on the same device claimed 3 times
4x different defects are claimed on the same device
A replacement part is not available and we are forced to cancel the order/service
Withdrawal from the contract
When will you refund my money?
We will send the money for the goods to your bank account as soon as possible, at the latest within 14 days of cancellation of the purchase contract. However, not before the returned goods have been delivered to the shop or back to our complaints department (or if you can prove that the returned goods have already been sent to us). In this case, the costs of returning the goods are borne by the buyer.
Claims Policy
For a spare part that you have fitted to the device yourself, iFix Ltd reserves the right to refuse your claim.
If the claims technician assesses that you have been supplied with a defective part that has not been mechanically damaged by your own installation, you have the right to make a claim.
If you are unable to remove the replacement part from the equipment, you have the right to send the entire equipment in for claim. In this case, you will be charged a fee of 20€ or more for removing the spare part from the equipment. However, we reserve the right to refuse to dismantle the part for you.
If the claim is accepted and we do not have the spare part in stock, you will be notified by email that the claimed spare part is in a "part pending" status.
In the event of unavailability of the part, you will be contacted by the Complaints Department, who will inform you of the delivery time of the part or offer you the option of a refund for the product complained about.
If you have any questions, feel free to contact us via the chat located in the bottom right corner of our website or through the contact form.