We all know that nobody is infallible and that goods can be damaged during transport. In this case, please keep a cool head and contact us immediately within 12 hours of receipt of the shipment by email- eshop@fixshop.eu
Please send us:
A photo of the delivery note so that we can trace your order in the system by the variable symbol number.
A detail photo of the damaged delivered goods.
The photo must also include our label that was affixed to the packaging of the goods, so that we can more quickly identify the damaged goods.
A complete photo of the packaging material. We will need:
A photo of the box from all sides. If the box contains dents or other visual damage, please send a photo of that location.
If the shipment was wrapped in bubble wrap, you must send a photo of the bubble wrap when rolled up.
Be sure not to send photos that are out of focus or taken in poor lighting conditions, or that have parts of the photo cut off or cropped.
The photo must show the entire damaged item and not just the damaged part.
Based on your photos, we will forward the situation to the carrier who will address it. If you are unable to provide photographic or video evidence, we cannot do anything about the situation.
We are then awaiting the carrier's statement. We will contact you after their statement.
Upon receipt of an order from a courier, each parcel must be visually inspected while it is still being received. In case of damage to the parcel, write a note of the damage directly with the courier. Otherwise, neither the carriers nor we are liable for any subsequent claims.
If you do not report this error to us, any subsequent withdrawal or claim may be rejected by us. Therefore, please report anything if you have even the slightest suspicion.