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Reclamation of goods

How do I send the goods for complaint? How long will it take to resolve the claim? What is the status of my claim?

Updated over a week ago

Although all the products we sell are inherently tested, faultless and functional, they can break down over time or in rare cases be defective at the point of sale. We would very much like it if these situations did not happen, but unfortunately it is not entirely within our power to control this. In some cases, a manufacturing defect may only become apparent after the product has been used for a long time.

The purchased goods do not work or have stopped working, or do you register another defect? Send us the goods for complaint together with the completed form - Complaint Form.

Please make sure to include a completed claim form with your shipment. Without the form, we will not be able to identify the shipment and process the claim. On the form, please fill in all the information such as the order number, the goods you are claiming for, the reason for the claim and how it will be resolved.

In case you do not have the possibility to print the document, please write the order number/variable symbol legibly on plain paper and insert it in the parcel. We are unable to correctly assign a claim/withdrawal by name in the system.

You can return the goods to us in one of the following ways:

  1. To our address:
    iFix s.r.o.
    Námestie hraničiarov 6/A
    851 03 Bratislava
    Slovak republic

  2. Or you can use Packeta, depending on where you're shipping from. See the table on our Claim page.

Have you decided to complain? We will ask you:

  • Return the goods in their original packaging.

  • Please fill in and enclose the claim form with the parcel.

  • Do not send mechanically damaged goods, the claim will not be accepted.

  • Please ask for a tracking number or confirmation from the carrier when you send the parcel, so that we can help you in the event of a lost parcel.

We will inform you of the current status of your claim by e-mail notification after receipt of the claim.

There is a statutory time limit of 30 days to settle a complaint. We know from experience that we handle claims within 5 to 10 working days. If we have the goods in stock, we will resolve the claim faster.

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