Order status
We will keep you informed about the status of your order by notification email and sms.
You can follow up by logging in (top right) to your account on our site.
Spare part availability
For each product we have a delivery time. If a product is out of stock, it takes approximately 2 - 3 weeks after you place your order for it to be stocked. We order products based on demand and orders already placed.
If we are unable to stock a product within the original delivery time, you will be notified by email of the extended delivery time.
When the supplier confirms the stocking date, we will inform you by a notification email with a provisional date.
You can only change or cancel your order during the delivery period if you have chosen cash on delivery.
We take a closer look at delivery times here.