Order Status
You can track the status of your order after logging into your account (top right) on our website, in the "Orders" section, where you will find the "Order History" section.
We will keep you updated on the status of your order through notification emails.
(You need to log in to track your order)
(If I'm logged in, I can access my orders via the quick menu)
(I can see my entire order history in my order history. Through search I can find a specific order by variable symbol or product)
Product availability
For each product we have a delivery time or a provisional stock date.
We use the following availability:
In Stock - we have the item in stock and will deliver it to your home within 24-48 hours
In stock (shop) - we have the goods in stock in our shop, where you can buy them directly or we will deliver them to you via eshop order within 2-4 working days.
Expecting - we do not have the product in stock, but we have an expected stock date written next to each product.
On Order - we do not have the product in stock and the product will start to be stocked after your order is placed. In the brackets we only indicate a provisional stock date, which is subject to change.
Product Information
Generally, if a product is out of stock, a tentative stocking date is given for each product from the time you create your order. We order products based on demand from created orders.
Once an order has been created, a confirmation will arrive in your email containing the same stock availability that was on the site at the time of the order.
If we are unable to stock a product within the original delivery time, you are notified by an additional notification email with a new stock date.
When the supplier confirms the stock date to us, you are likewise informed by a notification email with a provisional stock date for the product.
The order can be modified or cancelled as long as it is not in the billing/shipment process. This means that if you receive an email notifying you that your order is being processed for billing, not
We take a closer look at delivery times here.
If you have any questions, please do not hesitate to contact us via chat, which can be found on the right below, or via the contact form on our website.