Did you receive an email with the subject "Payment Not Received for the Order"?
If you placed an order with bank transfer or online payment and the system does not register the payment within 5 days, the order will be automatically canceled.
Matching a bank transfer payment to an order depends on two factors:
the correct amount, and
the correct variable symbol (order number)
If either of these details is incorrect, the payment will not be automatically matched to your order.
If you received an email with the subject "Payment Reminder" but you already completed the payment, please send us your payment confirmation via the chat located at the bottom right of our website.
Our team will manually verify your payment — it is possible that the amount or reference number was entered incorrectly. Once verified, we will contact you with further instructions.
If all the payment details were entered correctly, you may ignore the email — it likely means the system has not yet processed the payment.
If you have any questions, feel free to contact us via the chat in the bottom right corner of our website or through the contact form.